Privacy Policy

1. GENERAL

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This Privacy Policy, together with our Terms of Use, governs Pongbit’s collection, processing and use of your Personal Information.
As used in this Privacy Policy, "Pongbit" refers to the company Ponginternational.LTD, including, without limitation, its owners, directors, investors, employees or other related parties.

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Depending upon the context, "Pongbit" may also refer to the services, products, website, content or other materials (collectively, "Pongbit Services") provided by Pongbit.

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"Personal Information" refers to information that identifies an individual, such as name, address, e-mail address, order information, and banking information.
“Personal Information” does not include anonymized and/or aggregated data that does not identify a specific user.

2. Purpose of Privacy Policy

Pongbit and its affiliates (hereinafter, "Pongbit", “Company”, "we", "us" or "our") are committed to protecting and respecting your privacy. The purpose of this Privacy Policy is to describe:

  • • The types of Personal Information we collect and how it may be used;
  • • Our use of cookies and similar technology;
  • • How and why we may disclose your Personal Information to third parties;
  • • The transfer of your Personal Information within and outside of the Company;
  • • Your right to access, correct, update, and delete your Personal Information;
  • • The security measures we use to protect and prevent the loss, misuse, or alteration of Personal Information; and
  • • Pongbit’s retention of your Personal Information.

3. DEFINITIONS

Account. The contractual arrangement wherein a Pongbit User/Member has accepted our Terms of Use and Privacy Policy, and received approval to use the Pongbit Services, including the purchase of Crypto Currencies and to perform associated Transactions.
Pongbit Platform. Hardware and software technologies used by Pongbit to provide the Service as set out in our Terms of Use.
Personal Information. Information that identifies an individual, such as name, address, e-mail address, trading information, and banking details. “Personal Information” does not include anonymized and/or aggregated data that does not identify a specific user.
Service(s). The technological platform, functional rules and market managed by Ponginternational.Ltd. to permit users to perform purchase transactions of Crypto Currencies.
Transaction. Includes the following:

  • • ("Purchase Transaction"); The agreement between the Buyer and the Company to buy Crypto Currencies through the Service of Pongbit at a commonly agreed rate
  • • ("Transfer Transaction"); The transfer of Crypto currencies to Users/Members from Pongbit.

4. COLLECTION AND USE OF PERSONAL INFORMATION

4-1. PERSONAL INFORMATION WE COLLECT

We collect the Personal Information you provide directly to us when you open a Pongbit Account, perform any transactions on the Pongbit Platform, or use other Pongbit Services. This may include:

  • • Contact information, such as name, home address, and email address.
  • • Account information, such as username and password.
  • • Financial information, such as bank account numbers, bank statement, and trading information.
  • • Identity verification information, such as images of your government issued ID, passport, national ID card, or driving license. Note: US residents may be asked to provide their social security numbers.
  • • Residence verification information, such as Utility bill details or similar information.
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    We also automatically collect certain computer, device, and browsing information when you access the Pongbit website or use Pongbit Services. This information is aggregated to provide statistical data about our users' browsing actions and patterns, and does not personally identify individuals. This information may include:

  • • Computer or mobile device information, including IP address, operating system, browser type.
  • • Website usage information.
  • 5. How Personal information is collected

    We collect information about You in three primary ways:

    5-1. Information You Provide.

    We collect information that You provide to us when You register for or use the Website, or otherwise communicate with us. Without limitations, provision of information by You may include the following: information provided when You contact us or register to participate in our affiliated products, KYC information, Company may collect personal contact information, billing information and any information shared with payment processors, all as may be necessary for the provision of Company services or the interaction executed by You.

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    Upon the establishment or modification of an account with the Company, We may collect user identification information, passwords, security question responses or other elements related account security, or any other means of identification, which You will use for future sign on.

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    Upon interaction with our Customer Service representatives or anyone acting on behalf of the Company, or once You enter information on our Website, submit survey responses, we may also collect Personal Information and other data. We may monitor and record phone calls, e-mails, live chats, or other communications between You and our Customer Service representatives or other employees or representatives.

    6. USE OF COOKIES AND SIMILAR TECHNOLOGY

    The Pongbit site is using cookies. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.
    Cookies are typically stored on your computer's hard drive. Information collected from cookies is used by us to evaluate the effectiveness of our Site, analyze trends, and administer the Platform.
    The information collected from cookies allows us to determine such things as which parts of our Site are most visited and difficulties our visitors may experience in accessing our Site. With this knowledge, we can improve the quality of your experience on the Platform by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties.
    We also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you with a more personalized experience when using our Site.
    We use third party service provider(s), to assist us in better understanding the use of our Site. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how visitors navigate around our site, what products are browsed, and general Transaction information. Our service provider(s) analyzes this information and provides us with aggregate reports.
    The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Site and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the Platform. Our service provider(s) is/are contractually restricted from using information they receive from our Site other than to assist us.

    7. HOW WE USE YOUR PERSONAL INFORMATION

    We may use your Personal Information to:

    • • Process your Pongbit transactions. We will process your Personal Information only for the purpose(s) for which it has been provided to us.
    • • Verify your identity in accordance with the Anti Money Laundering(AML) Regulations 2007 and the Pongbit Anti Money Laundering(AML) policy, as well as address other law enforcement needs as more fully described in our Terms of Use. With respect to US residents, we also may share your information with other financial institutions as authorized under Section 314(b) of the US Patriot Act, and with tax authorities, including the US Internal Revenue Service, pursuant to the Foreign Account Tax Compliance Act ("FATCA"), to the extent that this statute may be determined to apply to Ponginternational.LTD.
    • • Personalize your Pongbit Services experience.
    • • Analyze Pongbit website usage, and improve our website and website offerings.
    • • Help us respond to your customer service requests and support needs.
    • • Contact you about Pongbit Services. The email address you provide may be used to communicate information and updates related to your use of the Pongbit Services. We may also occasionally communicate company news, updates, promotions, and related information relating to similar products and services provided by Pongbit.
    • • Administer a contest, promotion, survey or other site features as will be more explained on the website.

    We do not perform behavioral tracking of a customer's activities on our Website or across different Websites, nor do we allow third-party data collection through our Service. If you wish to stop receiving marketing communications from us, please contact us at [email protected] to opt-out.

    8.DISCLOSING AND TRANSFERRING PERSONAL INFORMATION

    We may disclose your Personal Information to third parties and legal and regulatory authorities, and transfer your Personal Information outside the EEA, as described below.

    8-1. DISCLOSURES TO THIRD PARTIES

    In processing your transactions, we may share some of your Personal Information with third party service providers who help with our business operations. Your information will not be sold, exchanged, or shared with any third parties without your consent, except to provide Pongbit Services or as required by law. By using our Services and accepting our Terms of Use, you consent to the disclosure of your Personal Information as described in this Privacy Policy.Non-personally identifiable visitor information may be provided to third parties for marketing, advertising, or other uses.
    Pongbit’s third party service providers are contractually bound to protect and use such information only for the purposes for which it was disclosed, except as otherwise required or permitted by law. We ensure that such third parties will be bound by terms no less protective those described in this Privacy Policy, or those we are subject to under applicable data protection laws.

    8-2. DISCLOSURES TO LEGAL AUTHORITIES

    We may share your Personal Information with law enforcement, data protection authorities, government officials, and other authorities when:
    Compelled by subpoena, court order, or other legal procedure.
    We believe that the disclosure is necessary to prevent physical harm or financial loss.
    Disclosure is necessary to report suspected illegal activity.
    Disclosure is necessary to investigate violations of this Privacy Policy or our Terms of Use.

    8-3. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

    We store and process your Personal Information in data centers around the world, wherever Pongbit facilities or service providers are located. As such, we may transfer your Personal Information outside of the EEA. Such transfers are undertaken in accordance with our legal and regulatory obligations.

    9. For Legal Process & Protection

    Company may disclose Personal Information, and other information about You, or Your communications, where disclosure of such information is reasonably necessary:

    • • In order to satisfy any applicable law, regulation, legal process or enforceable governmental request, including AML, CTF, Anti-Fraud and Consumer Protection requirements; or
    • • In order to enforce or apply agreements, or initiate, render, bill, and collect for services and products (including to collection agencies in order to obtain payment for our products and services);
    • • In order to protect our rights or interests, property or safety or that of others; or
    • • In order to assist with claims, disputes, or litigation – in court or elsewhere; or
    • • In order to facilitate or to verify the appropriate calculation of taxes, fees, or other obligations or in an emergency situation.

    10. EXTERNAL WEBSITES

    Occasionally, the Pongbit website may provide references or links to other websites ("External Websites"). We do not control these External Websites third party sites or any of the content contained therein.
    You agree that we are in no way responsible or liable for External Websites referenced or linked from the Pongbit website, including, but not limited to, website content, policies, failures, promotions, products, services or actions and/or any damages, losses, failures or problems caused by, related to, or arising from those sites.
    External Websites have separate and independent privacy policies. We encourage you to review the policies, rules, terms, and regulations of each site that you visit. We seek to protect the integrity of our site and welcome any feedback about External Website information provided on the Pongbit website.

    11. In a Business Transfer

    Company may sell, disclose, or transfer information about You as part of a corporate business transaction, such as a merger or acquisition, joint venture, corporate reorganization, financing, or sale of company assets, or in the unlikely event of insolvency, bankruptcy, or receivership, in which such information could be transferred to third-parties as a business asset in the transaction.

    12. ACCESS RIGHTS TO PERSONAL INFORMATION

    You have the right to access your Personal Information to correct, update, and block inaccurate and/or incorrect data.
    To exercise this right, contact us at [email protected]
    Pongbit will respond to your request only where this is not inconsistent with our Terms of Use and other legal and regulatory obligations.

    13. SECURITY OF PERSONAL INFORMATION

    We use a variety of security measures to ensure the confidentiality of your Personal Information, and to protect your Personal Information from loss, theft, unauthorized access, misuse, alteration or destruction. These security measures include, but are not limited to:

    • • Password protected directories and databases.
    • • Secure Sockets Layered (SSL) technology to ensure that your information is fully encrypted and sent across the Internet securely.
    • • PCI Scanning to actively protect our servers from hackers and other vulnerabilities.

    Company uses a variety of physical, electronic, and procedural safeguards to protect Personal Information from unauthorized access, use, or disclosure while it is under our control.
    Unfortunately, no data transmission over the internet can be guaranteed to be completely secure. As a result, although Company utilizes security measures, Company may not guarantee You against the loss, misuse, or alteration of Personal Information under our control, and You provide Personal Information to us at Your own risk. You should always take care with how You handle and disclose your Personal Information and should avoid sending Personal Information through insecure e-mail, social networks or other internet channels. Any disadvantage or dispute caused by your misuse, loss, or alteration of Personal Information under our control are your sole responsibility and Company shall have no liability.
    All financially sensitive and/or credit information is transmitted via SSL technology and encrypted in our database. Only authorized Pongbit personnel are permitted access to your Personal Information, and these personnel are required to treat the information as highly confidential. The security measures will be reviewed regularly in light of new and relevant legal and technical developments.

    14. RETENTION OF PERSONAL INFORMATION

    We retain Personal Information for as long as necessary to fulfill purposes described in this Privacy Policy, subject to our own legal and regulatory obligations. In accordance with our record keeping obligations, we will retain Account and other Personal Information for at least five years after an Account is closed.

    15. UPDATES TO THIS PRIVACY POLICY

    This Privacy Policy may be revised, modified, updated and/or supplemented at any time, without prior notice, at the sole discretion of Pongbit. Any disadvantage caused by not confirming updated Privacy Policy, is your sole responsibility and Company shall have no liability. You should always refer to this Policy posted on the Website for the latest information and the effective date of any changes.

    16. Transfer to other countries

    For the purpose of providing You with the Services under the Website, the Company transfers Your information to different countries outside Your country where Company has facilities. By using the Website, You consent to the transfer of Your information outside of Your country.

    17. CONTACT US

    Please contact us with questions, comments, or concerns regarding our Privacy Policy and/or practices at [email protected]