F.A.Q

List of frequently asked questions on PONGBIT.

Pongbit sends the crypto-currency immediately after both your payment and wallet address have been confirmed.

Yes, you can purchase Crypto-Currency with any credit/debit you own as long as it's a Visa or MasterCard.

As Company regulation, we are required to confirm your indentity.
This also helps us keep Pongbit secure, fight fraud, and protect our customers.

Depending on how much you wish to buy, you'll typically be asked to submit your personal details and upload documents.
We store this information in an encrypted form, and it can only be accessed by Pongbit's employees for troubleshooting and internal purposes.
When you submit your details for verification, Our employees will review the documents as soon as possible.
After approval, you are available to place orders.

All of your personal details and documents are auto-encrypted, and your credit card details are not stored anywhere in our website or servers.
DDOS protection is running 24/7 in our site to secure our customer's, as well as Pongbit's safety.

Since there is no central bank controlling the Crypto-currency rate, each exchanger and exchange site has its own bitcoin rate.
The price you see on our main page is Pongbit's Crypto-currency rate, this price already includes our fee of 5.50%.
The payment processor charges 5.00% additional fee for credit/debit card transactions.
This fee will be added after choosing your method of payment with credit/debit card.

Apart from our fees, your bank may charge their own.
If you're not sure, contact your bank before placing your order.

Bitcoin is a new kind of currency that can be sent from one person to another without the need for a trusted third party such as a bank or other financial institutions. It is the first global, decentralized currency.

We currently sell bitcoin , and We are preparing to market Ethereum, and Ripple.
Furthermore we will expand various Crypto-currency as demanded by customers.

Pongbit does not provide a wallet service - Pongbit simply sends the Crypto-Currency to any wallet you provide.
If you need a personal wallet, You can download a bitcoin wallet for free at https://blockchain.info

By checking http://blockchain.info/address/YOURADDRESS you will be able to see the transaction and you can check the transmission status.

Depending on your country of residence, you may not be able to purchase Crypto-Currency.
It is your responsibility to follow the laws and rules in your country of residence or in the country from which you access this site and service.

No, we do not have access to your credit/debit card details.
The card payment is handled by the authorized card payment processor.
We do not obtain any information from the authorized card payment processor.

At Pongbit you can currently only buy bitcoins with your own credit card or debit card.

To place an order, first you need to get your account verified.
To verify account, click on *Verification* in My account page .

After that, you'll be asked to submit
1.Verification form is about your personal Details
2.upload a valid government ID ,
3.Take a Selfie holding your passport.
4. Proof of address. (Utility bill,Bank statement, Utility bill for utilities consumed at your home address, Tax return, property tax bill, Election/Voters ID)

To avoid delays when verifying your account, make sure that your submitted documents are:
- Visible in their entirety (all four corners of your document visible)
- High quality images (color images, with clear hard copy.)
- Valid documents, with the expiration date clearly visible
- Not bigger than 10MB each

Once verified, you'll be able to place your first order up to 1,000 USD/EUR

Once you complete your first purchase, you will automatically upgrade to Accout Level 2.
On Level 2 you can purchase up to 10,000 USD/EUR per transaction.

However, depending on your country and the bank you use, the amount of your payment may vary.
If you want to know your exact payment limit, You should contact your bank to confirm the amount .

If your payment hasn't been approved yet, the charge you see on your account is probably only an authorization check created immediately after a payment attempt is made.
This is necessary to "save" the transaction amount in case the payment is approved.
If the payment is declined, the charge will automatically void within 48 hours, depending on your bank's policy.

We accept your local currency via Visa/Master credit card.
However, the pricing will be displayed in USD or EUR in your bank statement.

No. Pongbit sells bitcoin out of its personal inventory.
The transaction will always be between you and Pongbit.

Once verified, here's an easy step-by-step guide to creating the first order, click here